BUSINESS UNDER COVID
Effective Sep 18, 2020 -
Please check back here for changes as we are evolving with the circumstances.
Cerka Industries is Open 5 days per week but working under restricted access due to COVID-19.
We appreciate your patience as we are working with a reduced workforce. Staff members are performing multiple duties while maintaining Social Distancing. Protecting our staff and customers is our first priority, so although there is now access to the order counter, we are continuing to keep our showroom and office is closed to the public for the time being.
Order Desk is Open / Showroom & Office remain CLOSED to the public.
- Order desk open for the purpose of parts identification and Debit payments.
- Maximum 2 persons allowed in order desk area. Please wait outside until the person before you leaves.
- Customers must wear face masks.
- Please sign visitor book for contact tracing purposes.
- Online Web ordering at www.cerka.ca is the most efficient method to place orders or check pricing.
- Alternately emailing or faxing in orders or purchase orders.
- Be aware we have limited time and staff and swamped with telephone calls. If you must order by phone, please have Part numbers ready.
- Courier and Freight shipping is recommended. Pickups are available but limited (see process below).
- One day to prepare courier orders.
- Some Couriers have reduced service and are taking longer to deliver.
- Cardinal Courier has resumed Friday pickups.
Pickups or Curbside pickup
- Currently 3 day to process order
- Pickups are only allowed once order is ready. You will be contacted by email or telephone when order is ready for pickup.
- Pickups are available Monday to Friday 8 am to 4:30 pm.
- Orders must be paid for in advance by Credit Card or alternately if your Company has Net 30 payment terms. No Cash payments.
- When you arrive call 905-876-1212 and press "5" for pickups. We'll direct you to where your order is located or have your order brought out to you.
- Please maintain 2 meter (6.5 ft) distance from our employees and other customers.
- Currently 5 Weeks.
We apologize but in order to maintain Social Distancing we may not be able to assist you with loading your order.